Congratulations! You are at the best place to purchase your premium quality genuine Indian Remy Hair which is backed by hair extension industry’s only “A-to-Z Guarantee Protection” program, designed to provide our buyers the same level of comfort and confidence experienced by the buyers at the #1 eCommerce site like Amazon.com. We want you to shop with confidence at www.IndianHairCompany.com
IHC A-to-Z Buyer’s Protection provides following guarantees to the customers who has successfully purchased products sold at www.IndianHairCompany.com:
1. Product Quality Warranty:
We guarantee that our Virgin hair products are truly “Virgin Indian Remy Hair”. This means hair you purchase from us: a. Are full cuticle hair with direction of cuticles flowing from root to the tips b. Are 100% human hair and not mixed with any synthetic or animal fiber c. Are never processed with color or chemicals after collection from the donors d. Are never processed for cuticle removal after collection from the donors e. Are not coated with silicone or similar chemicals to artificially enhance shine
2. Live Customer Service:
We guarantee that if you have any question regarding your order or products, you will be able to personally speak with our Customer Service Agents over phone by dialing our Customer Service Number published at our website page http://www.indianhaircompany.com/contact-us.php. Our courteous, friendly and trained customer service agents are available for live phone support as per the hours published on the above page of our website.
3. Order Processing and Shipping Time:
We guarantee to ship your successfully purchased products within 24 hours of purchase, with the following exceptions: a. If the product(s) order is in back-order status it may not be shipped within 24 hours b. If the billing address and shipping address is different, additional bank verifications may be required resulting in longer order processing time and may not be shipped within 24 hours c. If the original order is changed or modified
4. Shipping Method:
We guarantee that we will ship your successfully purchased products using a reputable 3rd party shipper such as UPS, FedEx etc. and a Shipment Tracking Number will be e-mailed to you, with the following exceptions: a. All orders for “Samples” will be shipped using USPS First Class Mail and no tracking number will be available b. All orders with Military/FBO and PO Box shipping addresses will be shipped using USPS Priority Mail or First Class Mail in certain situations. A tracking number may not be available if it is shipped via USPS First Class Mail.
5. Information Protection and Security:
When you purchase from us, your personally identifiable and financial information are protected through industry standard SSL (Secure Socket Layer) encryption technology before being sent over the Internet to your bank for authorization. For more detail on how we protect your privacy and information security please read our website page http://www.indianhaircompany.com/privacy-policy.htm
You can file an IHC A-to-z Guarantee claim if you purchased physical goods from www.IndianHairCompany.com website (including phone orders placed by calling our 1-800 Customer Service number published at the website). To submit a claim, FIRST you must call our Customer Service 1-800 number published on the website with your order information detail and the package detail. Following your call, if you are instructed to send back your item(s) for return or exchange, you must follow proper Return and Exchange Procedure published at our website at http://www.indianhaircompany.com/store-policies.htm