Store Policies- Shipping, Ordering, Return & Exchanges

Privacy Policy

IndianHairCompany.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned to third parties. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to, in order to keep your personal information private.

In an effort to provide the best service to our clients, IndianHairCompany. com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to unsubscribe@IndianHairCompany. com. For the full details about our privacy policy Click Here.

Secure Shopping

To ensure your shopping experience is safe and secure, our site is configured to use PayPal’s secure Socket Layer (SSL) encryption to process your payment. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Payment Options

Indian Hair Company processes credit card transactions via PayPal. We accept the following forms of payment:

Visa, MasterCard, Discover, American Express, eCheck, and PayPal.

PayPal is accepted worldwide as a secure and fast method to make payments over the internet. We chose PayPal as our preferred payment interface due to the fact that PayPal protects both the buyer and the seller from fraudulent transactions. If you have any concern over this, please visit www.paypal.com to get more information and start an account. However, please note that although you are taken to a PayPal page for making payments, YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT TO MAKE PAYMENTS USING YOUR CREDIT CARD.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card and notify you immediately.

Changes to Order & Return Policy

All sales are final and changes cannot be made after an order is placed. Since hair is a product for personal use, we cannot accept returns or exchanges to protect the hygiene of our customers. Please review your order carefully before checking out. Indian Hair Company is not responsible for mistakes or errors in your order.

Backorders

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, we will contact you immediately and offer an option of a full payment refund.

Shipping Information

Contingent on stock availability, orders are shipped within 24 hours of processing Monday-Friday. Once shipped, orders arrive within 1-5 business days for UPS Ground Shipping and 1 business day for UPS Overnight Shipping. Indian Hair Company uses UPS for for all orders and First Class Mail for shipping samples.

Cancellation Fees

For any shipments returned to us due to refusal upon delivery; there will be a 20% cancellation fee charged. The balance will be refunded to your credit card.

Order Processing

Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card. Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified.

Tracking Your Order

You will recieve an email with a tracking number after your items are shipped. If you do not recieve a tracking number within 24 hours of placing your order call Indian Hair Company toll free at 1-800-649-4035. Please have your order ID number ready when calling.

Shipping Delays

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind United States Postal holidays do not count as a business day and should be considered when calculating shipping times.

Fraud & Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW